Customer Service

Shipping & Delivery
Privacy & Security
Returns & Replacements
Ordering
Payment, Pricing & Promotions
Viewing Orders
Updating Account Information

Shipping & Delivery
: We currently ship to locations within the US including Alaska and Hawaii! Shipping charges are waived on orders of $75 or more (excluding tax). We offer convenient shipping options through FedEx, UPS, and the United States Postal Service (USPS).; Delivery Times: Depending on the items you order and the delivery method you choose receiving your order can take anywhere from 4-7 business days. As soon as orders ship you are notified by email that includes a tracking link so you can track your package(s); Express: Overnight and Rush Delivery is available – If you need your order ASAP please call us so that we can expedite your order and answer any questions you may have about when your order will ship and be delivered.; Tracking: Waiting for your order to can be agony, we know! But hold tight! Most of our orders are processed within 1-3 business days, and depending on the shipping option you choose, you will probably get your stuff before you know it. As soon as orders ship you are notified by email that includes a tracking link so you can track your package(s). You can track your order by logging into your account and clicking on My Orders.
Privacy & Security
: Your privacy and the security of your information is extremely important to us. Please rest assured that we take great care in protecting any personal information that you may provide to us when creating user accounts, communicating with us, or making purchases. For more information please view our full Privacy Policy. Feel comfortable and confident as you shop our store as we demonstrate our commitment to fair information practices and the protection of your privacy.
Returns & Replacements
: We want you to be completely satisfied with your purchase, so we accept full returns or exchanges for unused merchandise postmarked within 30 days of receipt. Please view our complete policy on Returns for additional information, and to determine whether your item qualifies for return or exchange. For local customers, there is an option to do walk-in returns and/or exchanges at our private offices located in Cleveland, WI. If you would like to take advantage of this option, please call us ahead of time 800-864-9231 Mon-Fri during normal business hours (8am-5pm CST), or email us at cs@canesandwalkers.com.; Click Here to read our full Return Policy and to request your RMA # >
Ordering
: If you have questions about a product, or are having difficulty placing an order through our website, please let us know! Call us and we can help answer your questions and help you place your order over the phone 800-864-9231, or email us at cs@canesandwalkers.com.
Payment, Pricing & Promotions
: All prices listed in USD (US dollars). We currently accept the following forms of payment - Visa, Master Card, Discover, American Express, PayPal, Google Checkout, Personal Check, and Cashier Check.; On regular priced and sale items we do offer price matching, or price guarantees - Some restrictions may apply please see our full price match policy here.; Occasionally we will offer discounts and/or promotions, the details and guidelines of which will be posted on our website, Facebook, Twitter, and sent to our email subscribers during the time of the offer.
Viewing Orders
: You will receive an email confirming your purchase with us shortly after your order is placed. If you do not receive confirmation of your order via email, please doublecheck to make sure your order was processed correctly. If you have any difficulties while placing an order, please don't hesitate to call us at 800-864-9231 Mon-Fri during normal business hours (8am-5pm CST), or email us at cs@canesandwalkers.com. To view your order history, please login to your Canes And Walkers user account
Updating Account Information
: To view and/or update your account information or to view order history, please login to your Canes And Walkers user account.

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