We hope that everything you buy from Canes and Walkers exceeds your expectations. If you’re not satisfied for any reason, you can return the product for an exchange or full refund within 30 days of purchase, as long as the cane or walker is in new condition and has not been changed or modified (for example if the cane has been shortened it would be considered modified and you therefore can’t return it).
We do not issue cash refunds. We do issue refunds directly to your credit card, PayPal account or Google Checkout account for the purchase price (including tax if any).
If the purchase price of any item(s) is over $250 OR the item has been custom sized there is a 30% restocking fee. If you received free shipping on your order and your order is returned a shipping fee will be applied at $10.95.
To return an item, you must call Canes and Walkers customer service or e-mail us at firstname.lastname@example.org to receive a Return Merchandise Authorization (RMA) code for your return.
We do not accept any returns that don’t have an RMA code. Once you get the RMA code from us, please write the RMA code on the returned portion of the original packing slip and on the shipping return label.
If you are not happy with your cane or walker, we want to hear from you! It helps us improve the website, the products we feature, and our customer service. If you can spare a minute, we would appreciate it if you could to tell us why you are not happy with your choice.
Returned items must be new and unworn, and in the same condition as when we sent them to you. We are not obligated to accept returns if the item is worn or used.
How do I request an RMA for a product Return, or Exchange?
By Email: Send your return request to email@example.com - It is important that you include the following in your email:
Reason for the Return
By Phone: Call us at (800) 864-9231 - Before you call please have the following information ready
Reason for the Return
Local: For local customers, there is an option to do walk-in returns and/or exchanges at our private offices located in Cleveland, WI. If you would like to take advantage of this option, please call us ahead of time (800) 864-9231 Mon-Fri during normal business hours (8am-5pm CST), or email us at firstname.lastname@example.org.